Customer Service

Got a question you can’t find here in our FAQs?

VMCAS Customer Support is here to answer your question via any of the following methods:



When contacting via e-mail, please include your full name, VMCAS id number and detailed question so we can better assist you

Phone: 617-612-2884

Our hours of operation are Monday-Friday, 9am-5pm Eastern Time.

Expand All FAQ Questions

Q: What types of questions should I direct to VMCAS Customer Service?

A: VMCAS staff is well qualified to assist with any questions regarding the following topics:

  • General questions regarding policies and procedures of the VMCAS online application process
  • General questions regarding official transcripts and coursework verification
  • General questions regarding references, as well as the VMCAS online Reference portal
  • Questions on the status of required documentation 10-business days after document was mailed to VMCAS

Please read all VMCAS instructions and the entire FAQ list thoroughly before you contact the VMCAS office. Many of your questions will be addressed on the web site. We strongly recommend that you e-mail your questions to or if you do not find the answers or other information on the website, as e-mail is the most efficient way to communicate with VMCAS. Please allow up to 3 business days to receive a reply to your inquiry. When contacting via e-mail, please provide your full name, VMCAS ID number and your detailed question.

If you are unable to find answers to your questions in the instructions or FAQs, you may also contact us via telephone at 617–612–2884 between the hours of 9:00 am and 5:00pm Eastern time, Monday through Friday. Our customer support representatives can provide you general and technical assistance to help you properly complete the application process.

Q: What types of questions should I direct to my school’s admissions offices?

A: VMCAS is pleased to assist you with any questions you have about the VMCAS application process. However, VMCAS customer support cannot provide information on certain subjects, so questions about the following issues should be directed to your designated admissions offices:

  • Specific admission requirements and policies
  • Admission decisions
  • Minimum course requirements and course substitutions
  • Interviews or review criteria
  • Foreign transcript evaluation service preferences
  • Non-VMCAS programs and websites
  • Supplemental applications and fees

For instance, if you would like to know if the late submission of application materials would affect your eligibility for admission, you will need to check with the programs directly. VMCAS cannot tell you whether you have met the minimum course requirements for your designated program(s). In addition, VMCAS cannot respond to questions about a particular program’s admission policies for supplemental applications, interviews, review criteria, admission decisions, etc. Review the VMCAS information hub for answers to these types of questions. If you have questions about program requirements, e-mail or call the institution directly. Visit the VMCAS College descriptor pages for a list of programs.

 Q: Will VMCAS e-mail me about the status of my application?

A: VMCAS will notify you via e-mail once you create your application, you submit your application, and when your application has been verified. VMCAS will also contact you about problematic application materials or incomplete/incorrect information found on your application during the verification process. VMCAS will NOT notify applicants in the case of missing documents. If you wish to see if your application is completed, you MUST check your Program Status section.

Make sure the e-mail address listed on the VMCAS application is your current e-mail account. You must frequently check your e-mail account and the “Messages” section of your online application for important information throughout the application process.

Q: Why haven’t I received e-mails from VMCAS regarding my application?

A: VMCAS and your designated programs may send e-mail messages simultaneously to multiple applicants. However, some e-mail providers use filters to prevent users from receiving “Spam” (unsolicited, junk e-mail), and these e-mail filters may incorrectly interpret an e-mail from VMCAS or an individual program as “Spam” and automatically delete (or set as “Junk”) a message to you about the status of your VMCAS application. To avoid missing important VMCAS e-mails, turn the “Spam” or “junk” e-mail filters off during the application cycle. If your e-mail provider does not allow you to turn the filter off, you may have access to a “junk mail file” that archives all messages identified as sent to multiple addresses. Periodically check your Spam/junk e-mail file for VMCAS or program related messages. If you do not currently have an e-mail address or are unable to turn off the Spam/junk filters described, please establish a new e-mail account.

YOU MUST ALSO CHECK THE MESSAGE SECTION OF YOUR APPLICATION ON A REGULAR BASIS! Any e-mail that is sent from VMCAS can also be found in the “Messages” section of your application.

Below are a few free e-mail services for you to consider. (This is not a comprehensive list and does not reflect an endorsement or guarantee for reliable service).

Q: Why haven’t I received an e-mail from my designated program(s)?

A: Programs may contact you at different points in the admissions cycle based on local policies and procedures. A program may contact you as soon as you e-submit your application, once your application is verified, once your application is received, once the program’s application deadline has passed, and/or only after an admission decision is made. Be sure to check your e-mail account on a daily basis for important messages from VMCAS and your designated programs. If your contact information changes during the admissions cycle, log in to your VMCAS application and edit your contact information online.